Q. Do I need headphones?
A. No, but for the most immersive experience, we recommend using headphones during the tour.
Q. How long is the tour valid for?
A. The tour is valid for 24 hours from the time of purchase and can be taken multiple times by simply restarting it.
Q. How can I see my location within the tour?
A. To view your location on the tour map, ensure location services are enabled on your device. This will display your position on the map and help you navigate the area. If location services are enabled but your location isn’t showing, tap the 'show my location' button in the top right corner of the map screen. This will move the map to your current location.
Q. I accidentally closed my browser. How do I get back?
A. If you accidentally close your browser, you can resume the tour by returning to the main tour page. You’ll also find a link to the tour in the email receipt you received at the time of purchase.
Q. I purchased the tour but I can’t access it. What do I do?
A. If you’ve already purchased the tour but are having trouble accessing it, you can use the recovery link located at the bottom of the payment page.
Q. Does this tour use cookies?
A. The tour application uses cookies to function properly. If you block or delete cookies in your browser (viewing in a private window or incognito mode) you may have problems accessing the tour. In this case, you'll need to revalidate your access using the recovery link.
Q. Can I read what's being said in the audio story?
A. The app includes a text-based transcript of the audio, allowing you to read along with the tour. To open the transcript window, tap the menu icon on the black location panel.
Q. Can I replay the audio?
A. Yes. If you missed something or want to hear part of the audio story again, you can use the controls at the bottom of the screen to skip forward or backward. Alternatively, tapping the stop location on the map will restart the story from the beginning.
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